Policies

Howe Library brings together people, resources and information to engage our minds and to strengthen connections to our community and the world.

In order to maintain an environment conducive to library activities, disruptive behavior by library users will not be permitted.

• Adults are expected to control their children or remove them from the building.

• Unruly behavior by unattended children will result in notification of parent/guardian and request that the child be removed from the library.

• Patrons disturbing others may be asked to leave.  This may include displaying obscene or objectionable material on computers within the library that upsets or disturbs other library users or staff.  In case of refusal, police will be notified.

• Persons repeatedly engaging in disruptive behavior will be banned from the library premises.

• As per Town Ordinance 32, “it shall be unlawful for any person to consume, transport, carry, or possess any liquor or alcoholic beverage while within the limits of any way, while on public property, or while on any property owned or leased by the town…”.  Use of such will result in immediate suspension of violator(s) (October 1988).  Anyone suspected of drinking, using drugs or exhibiting behavior considered inappropriate by library staff will be asked to leave immediately.  In addition, as noted by Town of Hanover policy, smoking is prohibited as is burning materials or open flames.

Created July 1990 / Reviewed and revised April 2008, August 2012.

All residents of Hanover and all those who pay property taxes to the Town of Hanover are eligible for free borrowing privileges.  Proof of residency or property tax payment is required at the time of registration.  Acceptable forms of proof of residency or property tax payment include, but are not limited to, a current driver’s license with a Hanover street address, a rental or sale agreement for a Hanover property, or a bill from the electric or gas company showing the name of the resident and the Hanover street address.

Students and staff in the Dresden/Hanover school district, CEOs or owners of Hanover businesses, Hanover non-profit organizations, and Dartmouth students and their families are eligible for free borrowing privileges.

Young children may be issued a Howel card which places the responsibility for borrowing in the hands of a parent or guardian. When children are old enough to take responsibility for their own materials, they may be issued their own library card and their right to privacy is protected by law.  Parents assume the responsibility for all materials borrowed by their children under the age of 18.

Use of the library or its services may be denied by the Library Director for cause, such as failure to return library materials or pay fines; destruction of property; objectionable conduct on library property.

Non-residents may be issued library cards upon payment of an annual or quarterly fee established by the Hanover Board of Selectmen.

Borrowers may take out any reasonable number of library materials; they are responsible for all materials charged on their library cards. 

The library does not act in loco parentis in determining what any minor may borrow from the library.

Books and other materials may be renewed after the initial loan period, provided there are no reserves for them.  Extended loans for some materials may be made by arrangement.

Fines are charged, on a daily basis, for overdue materials.

Lost materials will be charged to the borrower at the retail cost of replacement, to which a service charge will be added.

The borrower is liable for the cost of repairing, rebinding or replacing damaged materials.

Information related to borrower records and circulation of library materials is protected by law.

Created July 1990 / Reviewed and revised April 2008, September 2012.

Howe Library information staff is available to provide assistance to users of our public access computers and software and also provides help in the use of our online resources including databases, downloadable audio and e-books, and streaming video. 

Information staff can provide technical assistance for patrons needing help with a device or computer, or those who have general Internet questions.  For more involved questions, we recommend an appointment with one of our librarians so that we can guarantee an uninterrupted session.  To make an appointment, please call 603-640-3267 or email reference@thehowe.org.  Drop-in sessions are also permitted, but the library cannot guarantee staff availability.

From time to time, the library presents workshops on various aspects of technology as part of its regular program offerings.  Please consult our Events calendar here to see the current offerings.

Library visitors are asked to report to the Information Desk any problems with the library’s online resources, public access computers, Wi-Fi, or printing.

Created January 2009, updated January 2023.

Howe Library protects all patrons’ right to privacy.

Howe Library complies with New Hampshire law RSA 202 D:11 which states that individual library records are confidential and shall only be revealed to the card holder, to someone with the card holder’s consent, or disclosed to the extent necessary for the proper operation of the library.  The information patrons give the library when applying for a card, even the fact that they are library card holders, is confidential, as are all records of patrons’ use of library materials and services.

The law applies to all borrowers, regardless of age.

PROCEDURES/INFORMATION FOR PATRONS

What does compliance with this policy mean for patrons and staff?

While the library can’t share card holder information, patrons do have control over the privacy of their own records.  Therefore, patrons who want to give another individual permission to access and use their records, should give permission in writing.  The permission form will be kept on file in the library.   If a card is lost, stolen, or being used without consent, the library should be notified immediately.  A new card will be provided and information will no longer be accessible using the old card. 

CHECKOUTS:  Library cards are presented when materials are brought to the circulation desk for checkout.  When the transaction is complete, a list of all materials signed out is given to the patron.  These lists should be kept.  They are the patron’s record of the materials signed out and their due dates.  Patrons may also use the self checkout terminal.

MATERIALS ON HOLD:  The library staff can only give out titles of materials on hold to the patron who placed the hold unless written permission has been previously arranged.  If a patron plans to have another person pick up held items, that person needs to be identified in the permission.  A code will be entered into their patron record indicating permission.

RENEWALS:  The library staff can only give out titles of materials which need to be renewed to the patron who borrowed them.  Materials can be renewed in person, by phone or online.

OVERDUES AND FINES:  The library staff can only give out titles of overdue materials to the person who borrowed them.  Overdue notices will be mailed or e-mailed directly to the patron who borrowed the materials.  A patron may pay the fine of another patron, but the library staff will only be able to identify the amount of the fines and the number of items with fines.

TECHNOLOGY:  Howe Library does not retain records of patrons’ use of Howe Library computers, or of the internet.  We remind users, however, that there are confidentiality and privacy issues beyond the library’s control which cannot be guaranteed when using e-mail and the internet.

REFERENCE SERVICES:  Reference services are protected by RSA 202 D:11 and the Howe Library’s privacy policy.

CHILDREN AND PRIVACY:  New Hampshire’s library records privacy law (RSA 202 D:11) protects the privacy of all borrowers, including children, regardless of their age.  The records of children who have their own library cards are subject to the same privacy restrictions as the records of adult borrowers, and the library is not able to share those records with others, including parents.  (In 2001 and 2003 bills were introduced in the State House to specifically allow the release of minors’ records to their parents.  Both bills failed.)

Parents who want their children to have their own library cards need to know that the library won’t be able to share with them information about their child’s records, including titles of checkouts, holds, renewals, overdues and fines, and other library services.

Patrons do have control over the privacy of their own records, however, and families may make their own decisions about the amount of privacy they wish to maintain within their own families.  For instance, parents may decide to hold their children’s cards for them, may keep all family members’ lists of borrowed materials on the family bulletin board, or may use family members’ cards to access the family’s patron records via the library’s web site.  The distinction lies in the difference between what the library staff can legally do and the choices that families are free to make for themselves.

NH RSA 201-D:11  Library User Records; Confidentiality

1.  Library records which contain the names or other personal identifying information regarding the users of public or other than public libraries shall be confidential and shall not be disclosed except as provided in paragraph II.  Such records include, but are not limited to, library, information system, and archival records related to the circulation and use of library materials or services.
2. Records described in paragraph I may be disclosed to the extent necessary for the proper operation of such libraries and shall be disclosed  upon request by or consent of the user or pursuant to subpoena , court order, or where otherwise required by statute.
3. Nothing in this section shall be construed to prohibit any library from releasing statistical information and other date regarding the circulation of use of library materials provided, however, that the identity of the users of such library materials shall be considered confidential and shall not be disclosed to the general public except as provided in paragraph II.                       Source. 1989, 184:3, eff. July 21, 1989

Created May 2006.  Reviewed April 2013.This document is to be reviewed by the library director every five years.

The Board of Trustees of The Howe Library Corporation welcomes gifts of cash and other assets which will support the Library’s primary mission by augmenting the collection, financing programs, improving and expanding the facilities, and increasing the permanent endowment. All gifts must conform to relevant federal and state laws and regulations and must agree with the Board’s current priorities and principles. No individual or group may actively solicit gifts on behalf of the Library without specific authorization of the Library’s Board of Trustees. 

A. Charitable contributions may include any of the following assets: 

1. Cash and cash equivalents 

2. Publicly-traded (marketable) securities, including share of mutual funds 

3. Privately-traded (privately-held) securities 

4. Real property (i.e., real estate) 

5. Life insurance and retirement plan assets 

6. Collectibles (i.e., tangible personal property) Except for cash and publicly-traded securities, acceptance is contingent upon the approval of the library’s Finance Committee. The Board of Trustees has the right to decline any gift. The general policy of the Corporation is to sell gifts received in kind. 

B. There are three basic charitable giving methods – outright gifts, life income (or “split-interest”) gifts, and bequests – and the Library welcomes all of them. 

C. Unrestricted, outright gifts (“no strings attached”) are especially encouraged. The acceptance of restricted endowment gifts is determined by their long term usefulness and such acceptance is subject to the approval of the Board with the advice of the Finance Committee. The minimum gift amount required to establish a permanent, individually-named endowment fund is $10,000. 

A prospective donor who is contemplating a significant commitment to the Howe Library is urged to seek the counsel of a qualified legal, tax and/or financial advisor. 

Created February 4, 1999 / Revised and updated April 2008 Approved by The Howe Library Corporation Board of Trustees, April 2008. 

Howe Library offers a home delivery program for people who are homebound.  There is no charge for this service.

Patron Eligibility

Homebound service will be provided to residents of the Town of Hanover who are not able to come to the library. “Homebound” is defined as being generally confined to the residence either temporarily, due to illness or accident, or permanently, due to age, disability or other mobility problems.

Library Card registration

Homebound patrons may call the library to register for a borrower’s card if they do not already have one.

Requesting Materials

Home delivery patrons may call the library (603-643-4120) or contact us via email (reference@thehowe.org) to request particular items.  They may also call the information desk (603-640-3267) and speak to a librarian for reading suggestions.

Delivery Schedule

Materials will be delivered by a Howe Library volunteer, when available.  When materials are delivered, items from the previous delivery must be ready for the volunteer to return them to the library.  Pickup and delivery will be at the convenience of the volunteer, while taking into account the needs of the patron.

Fines/Fees

Overdue fines will not be charged on materials that are returned late. The library’s standard fee schedule will apply for damaged or lost items.  The number of items checked out many not exceed 15 at any one time.

Renewals

Home delivery patrons may call the library’s circulation desk (603-643-4120) to request renewals or access their records via the library’s web site (www.howelibrary.org) Some limitation apply to renewals.

Environment Required for Delivery

Patrons requesting homebound services must provide a safe and appropriate environment

for the volunteers who make deliveries to their homes.  Patrons are responsible for the safekeeping of all library materials while in their custody.  Volunteers may choose not to enter a home, to leave a home immediately, and/or recommend suspension of the service if any of the following conditions exist:

• Pets are not confined (with the exception of service animals trained to assist a disabled person).

• There is not a clear and safe path to the home, with snow shoveled and ice removed.

• Any person in the home presents threatening behavior.

Purpose:

Interlibrary loan is a service for obtaining materials not owned by Howe Library. These materials are borrowed from other libraries in New Hampshire or from out-of-state libraries for loan to Howe Library borrowers. Howe Library also lends materials from its collection to other libraries in New Hampshire on request. Interlibrary loan is essential to the vitality of all libraries and is a means by which a broad range of materials can be made available to Howe’s patrons.

Compliance:

This policy complies with the guidelines of the American Library Association, the New Hampshire Interlibrary Loan Code (revised 1999) and the copyright law.

Eligibility:

Any registered borrower at Howe Library may request materials through interlibrary loan.

Materials that may be borrowed (based on availability from the owning libraries):

• Books both in print and out of print
• Photocopies of periodical articles (some supplying libraries charge a fee for photocopying.)
• Requests for information on a particular subject
• Some audio-visual materials
• Requests will not be accepted for any in print paperback priced at less than $7.50.

Borrowing outside New Hampshire:

After consulting with the patron, requests will be sent to libraries out of state if the needed materials are not available from a library in New Hampshire. The patron will pay any fee charged by the owning library. In general, we do not borrow from libraries outside the United States.

Requests for recently published books:

Recently published books may be requested. Howe Library first considers them for purchase for its own collection before pursuing them through interlibrary loan. If Howe Library decides not to purchase a requested book, an attempt is made to obtain it through interlibrary loan. However, many libraries will not loan recently published books or books in recurring demand.

Number of requests accepted for interlibrary loan:

As a rule, Howe Library will accept no more than five requests for any individual at one time, since it is difficult to use more books than this within the loan period. If special circumstances require an exception to this, arrangements may be made with the reference librarian.

We do not borrow the same item more than once in a six month period for the same patron.

We will not borrow more than one copy of a title at any given time; i.e., we cannot supply book group with multiple copies.

Time:

Every effort is made to fill requests in a timely way. Due to various factors, some requests may take two weeks or longer to fill.

Renewal of interlibrary loan materials:

When requested by the patron, Howe Library will attempt to renew materials borrowed from another library, unless the owning library has specified that no renewal is possible.

Materials that may be loaned by Howe to other libraries:

Howe Library materials may be loaned with the following possible exceptions:

• materials in heavy demand, such as new books with reserves
• reference materials
• bulky or fragile items
• unique materials that would be difficult to replace

A copy of a periodical article will be sent to the requesting library.

Created June 1, 1995 / Reviewed and revised May 2008 / Updated June 2013 / Updated July 2015

Access

Due to the unstructured and unregulated nature of the Internet, the Howe Library cannot control or monitor information on the Internet, nor can it be held responsible for any materials accessed through it. Because there is no guarantee that information posted on the Internet is accurate, it is essential for you to read with care. If you are in doubt, check the sources; your librarians will be glad to assist you in evaluating the site. Library staff will apply the selection criteria outlined in the library’s policy Selection of Library Materials to provide links to recommended World Wide Web resources through the Howe website. The library’s website also has links to guides for evaluating Internet information and websites.

The Howe Library will not use blocking or filtering software to limit access to Internet sites. However, there is the option of using filtered search engines (which are not under the control of the library) that provide access to pre-selected sites.

Purposes and Priorities

Parents or other legal guardians are responsible for their children’s use of the Internet in the library, just as they are for their use of materials in the library’s collections. We urge parents to supervise their children’s use of the Internet.

You may not use the library’s computers for any illegal purposes including unauthorized access, software piracy, or transmission of copyrighted materials without approval. You are expected to engage in responsible, ethical use of the Internet which includes not sending, receiving, or displaying text or graphics which may reasonably be construed as obscene or objectionable to library users or staff around you.

Due to circumstances beyond our control, there may be times when access to the Internet is not possible.

We remind users that confidentiality and privacy cannot be guaranteed when using email and the Internet.

Internet Training

If you have basic questions about Internet access, the reference staff will be happy to help.  The library has many books and magazines about the Internet to provide you with further information.

Using and Reserving Terminals

Please limit your time to one hour. The time limit in the Teen Room during after-school hours is 30 minutes.

You must save your work to a USB flash drive.  Security software on all public computers will erase all saved documents.

No more than two people may use a computer at a time.

Printing charges are 25 cents per page.

Headphones are necessary for accessing audio files on public computers. They may be purchased at the Circulation Desk for $1.50.

Laptop Computers

Laptop computers may be checked out for use in the library.  You must be 18 years of age or older and leave your valid driver’s license with the staff. Further information is available at the Circulation Desk.

WiFi Access

Wireless access is available at Howe Library. You are responsible for your own computer. Howe staff members will not adjust settings or make any changes to your computer.  Users should be aware that WiFi networks are not secure and all necessary precautions should be taken to protect their equipment and data.  Transferring personal data should be avoided.

Howe Library Exhibitor’s Contract – Ledyard Gallery

(A printable PDF of this document can be found here.)

Howe Library is delighted to welcome you as an exhibitor. The Howe hosts art exhibits to provide the public with opportunities to experience the creative arts of the Library’s community and to provide a showcase for community artists to display their art.

Please read this contract carefully and return one signed copy to the Library. The exhibit will be officially scheduled after the Development Coordinator has received a signed copy of the contract.

1. Art exhibits are hung for approximately one month in the Howe Library’s Ledyard Gallery on the mezzanine level of the Library, unless otherwise agreed to by Howe Library.
2. Your work will be exhibited Ledyard Gallery from _____________________________ through _____________________________.
3. You are responsible for hanging the exhibit on the Friday prior to the start of the show (_________________).  We will provide a volunteer to help you at 12:00pm. Your hanging must be completed by 5:30pm because the Howe Library closes at 6:00pm.  If a different time is needed, please make special arrangements with the Development Coordinator. 
4. Your show will continue through the last Wednesday of the month. You are responsible for taking down the exhibit on the Thursday following the closing date (________________).  We will provide a volunteer to help you at 10:00am.  If a different time is needed, please make special arrangements with the Development Coordinator.
5. Your cards and a price list for the artwork may be placed in the Ledyard Gallery along with the guest book. No one connected with Howe Library shall accept payment for any item in an art exhibit. All negotiations are strictly between you and the purchaser. All items are expected to remain on display until the end of the show. Howe Library requires a fee from the artist of 10% of all sales during the exhibit.
6. Subject matter should be appropriate for a town library. Artists are asked to be sensitive to the general audience that Howe Library serves.
7. If you choose to have an opening reception, this will be your responsibility.  If you wish to have Howe volunteers help you with food set up and clean up, please notify the Development Coordinator in advance.  Receptions may only be held during library hours and must end one hour before closing.  Receptions usually take place on the Saturday afternoon of the opening and are typically 1.5 – 2 hours long. A small kitchen on the mezzanine level is available for your use for the reception. Alcoholic beverages may not be served or consumed on the premises of Howe Library.
8. Howe Library notifies the Valley News Art Notes and calendar listings for exhibits. Information is also placed on Howe Library web site, is distributed via Howe’s monthly e-newsletter, and posted on other area events calendars. For this purpose, please provide a title, electronic image, a brief description of the show, and an artist’s statement by the 10^th of the preceding month. You are encouraged to send out personal invitations and to arrange additional publicity. Your posters advertising the event will be displayed on Howe Library’s bulletin boards.
9. Howe Library will do its best to protect your work. However, Howe Library cannot be responsible, financially or otherwise, in the event of damage or loss. The Library does not carry insurance covering exhibitions. You are advised to provide your own insurance for this purpose.

Thank you for contributing your time and talent to a project that gives pleasure to our community. Howe Library welcomes any suggestions you may have for improving the art exhibits in the Ledyard Gallery.

Exhibitor’s Name______________________________________________________

Address_____________________________________________________________

Telephone___________________________________________________________

I agree to exhibit my work at Howe Library from____________________________

to ________________________________ with an Opening Reception scheduled for

(date)___________________________    (time start/end)____________________

I have read the Exhibitor’s Contract and agree to the stipulations listed therein.

Signed____________________________________ Date_____________________

Please return one signed copy to:

Michelle Schembri, Development Coordinator

The Howe Library Corporation

Howe Library

13 South Street

Hanover, NH 03755

Telephone: 603-643-3260

Email:   howetogive@thehowe.org

Howe Library hours:      Monday – Thursday: 10 am – 8 pm

                                  Friday: 10 am – 6 pm

                                  Saturday: 10 am – 5 pm

                                  Sunday: 1 pm – 5 pm

Approved June 9, 2005 by The Howe Library Corporation board of trustees

Updated March 4, 2011 / July 22, 2014

GUIDELINES:

The Howe Library meeting rooms include the Mayer Room, the Murray Room, the Rotary Room and two study rooms.

Use of the three meeting rooms is for non-profit educational, cultural, or civic organizations, or groups of citizens with a particular interest (such as, but not limited to, a book discussion group, a Scrabble club, a knitting group, or a Dungeons & Dragons club) that are free and open to the public. The exception is that board meetings for non-profit groups may be held in these rooms even though their meetings are not open to the public. These groups cannot charge attendees, solicit donations or sell items or services.

Tutors being paid for their services may use the two study rooms at a fee of $5 per hour with a two-hour limit for the use of the rooms. Other income-producing individuals and groups may use the two study rooms at a fee of $10 per hour with a two-hour limit for use of the rooms.

For-profit organizations, private events (such as birthday parties), and those charging for their services or programs may not use the library’s meeting rooms, but may book rooms at the Richard W. Black Community Center at 643-5315.

Applications for use will be accepted a maximum of three months prior to the date requested for the Mayer, Murray and Rotary Rooms. Any long term space reservation shall be considered but not assured.

So that you are guaranteed your room, we highly recommend booking in advance either online or by phone (Office Manager, 603-640-3250). Those not booking in advance are welcome to use a room if it is available.

Permission for groups composed of minors (under 18 years of age) to use the library meeting rooms will be granted only to adults who accept responsibility for supervising them throughout their activity. This guideline does not apply to the use of the study rooms.

Meeting room doors must be left unlocked while the rooms are use so that they are accessible to library staff at all times.

The Library reserves the right to cancel or suspend at its discretion any activity which disregards the library’s rules and regulations and/or eject any participant engaging in disruptive, destructive, unruly or illegal behavior/conduct.

Meeting rooms are a library resource and should be left the way they were found, and in a neat and orderly condition. All supplies, food, drinks and trash should be removed by user at the completion of the use of the room. For groups not using the kitchen there is a “pack it in, pack it out” policy. A cleanup fee may be charged for rooms left in a disorderly condition. The individual who completes the registration form will be held responsible for damage.

Library staff are not available to change the room arrangement or provide support services such as carrying equipment or materials into or around the Library, operating audio-visual equipment or making photocopies.

Groups are prohibited from making statements in their advertising or meeting announcements that suggest Library sponsorship or endorsement.

Neither the name nor the address of the Library building may be used as the official address of headquarters of an organization.

Publicly advertised meetings or programs must be open to all.

As per Town Ordinance 32, “it shall be unlawful for any person to Consume, Transport, Carry, or Possess any liquor or alcoholic beverage while within the limits of any way, while on public property, or while on any property owned or leased by the town…”. Use of such will result in immediate suspension of violators(s) (October 1988). Anyone suspected of drinking, using drugs or exhibiting behavior considered inappropriate by Library staff will be asked to leave immediately. In addition, as noted by town of Hanover policy, smoking is prohibited as is burning materials or open flames.

Mayer Room is a multi-use room with a seating capacity of 80. Wireless access, public address system, 80” monitor, portable easel and piano are available free of charge.

This room may be booked as often as once a month. For organizations of 50 members, the room may be scheduled for monthly or annual meetings for the entire year.

Murray Room is for meetings of a maximum of 25. Wireless access, an overhead projector & screen, and portable easel are available.

This room may be booked as often as once a week for three months maximum.

Hanover Rotary Room is for meetings of a maximum of 8. Wireless access is available. This room may be scheduled as often as once a week for 3 months maximum.

Study Rooms are available during library hours. These are primarily available on a first come, first served basis, but may be reserved one week in advance if necessary.

The Kitchen has a stove, microwave, refrigerator and coffee pots and may be used free of charge in conjunction with the Mayer Room or Rotary Room. The kitchen must be reserved in advance.

EQUIPMENT:

The Library requires the registrant to have compatibility instruction at least one week before the event. The registrant must make an appointment and bring in his/her portable laptop for this instruction.

EXCEPTIONS:

The Library Director may occasionally make exceptions to this policy, on a case-by-case basis.

Created May 10, 2007 / Reviewed and revised, April 2008, January 2010, January 2013, May 2014.

Why Do I Have to Pay for a Library Card?

In New Hampshire, unlike many states which have county or state library systems, the primary tax support for libraries comes from the individual towns. Taxpayers in Hanover support the operation of the Howe and Etna libraries; the State of New Hampshire does not provide any direct financial assistance to public libraries in the state.

The Town of Hanover Selectboard sets fees for all Town services. The fees (found here) were arrived at by balancing four primary considerations: the cost of providing library services, equity with Hanover taxpayers, the need to maximize revenues, and the amount the market will bear.

Howe Library and Etna Library have achieved their levels of excellence through the generous support of taxpayers and revenue derived from fees. Howe Library receives additional funding from The Howe Library Corporation’s endowment and fundraising efforts. These sources make it possible to provide the best in library service at a reasonable cost.

Interlibrary Loan for Library Fee Payers

Your library card entitles you to all the services available to resident borrowers including borrowing materials from other libraries through our interlibrary loan process.

Dresden Student and Dresden Employee Cards

The Town of Hanover gives free Howe and Etna cards to students attending the Hanover schools who live in the Dresden school district (Hanover and Norwich). Home-schooled Dresden-aged students who live in Norwich, by virtue of their legal access to the school district programs, are also eligible for free cards. Norwich students attending private schools are not eligible for free library cards. The Dresden school district does not pay for this service; it is a benefit given by the Town of Hanover. The Dresden School District does, however, pay a fee for Howe and Etna cards for their tuition students. Cards issued to non-resident Dresden employees, students, and tuition students are for the use of the student, teacher or staff member only, and are not to be used by others in the household.

Hanover Business Owner and Non-Profit Director Cards

Howe and Etna cards may be issued to Hanover businesses and Hanover non-profit agencies in the name of the owner or CEO. The owner or CEO is responsible for all items borrowed. The card must be presented when borrowing and the number of items checked out may not exceed 10 at any one time.

Updated June 2015

Pets

For the best interests and welfare of all Howe Library patrons, animals, except service animals assisting a disabled person, may not enter the Howe Library building or be tied up on library property.

Howe Library provides free proctoring services for students.

Howe Library will provide workspace and limited supervision. Library staff will check identification if necessary. Library staff will proctor exams by appointment only. Appointments need to be made at least one week before the test.  Exams must be taken during library open hours and must be completed 15 minutes prior to closing time. It is the student’s responsibility to notify the library if the appointment needs to be changed or cancelled.

The student may use a library computer for online tests and time limits will be adjusted if necessary. Software cannot be installed on any Howe Library computer. All other needed equipment must be provided by the student or testing institution.

Library staff will verify the identity of the student by requiring a current photo ID before administering the exam. Library staff proctoring the exam will complete appropriate documentation forms provided by the institution. The Library will mail or ship completed exam to institution if a postage-paid envelope is provided or student or institution has made prior prepaid arrangements with another commercial carrier.

Howe Library is not responsible for any costs in obtaining or returning the examination.  Examinations not completed by the student within 30 days of receipt by the Library will not be retained unless student has made prior arrangements. It is the student’s responsibility to confirm that the test has arrived at the library before the appointment time.

Howe Library will not:

• Provide supplies such as test booklets, paper, pencils, etc., to students
• Time individual or multiple portions of the same exam.
• Directly supervise the student, except to begin and end the exam.
• Guarantee quiet work spaces, although we will make every effort to set student apart from high traffic areas of the Library.

Created April 2013.

  A printable PDF of this document can be found here.

Request for Reconsideration of Materials

Author_____________________________________________________________ Title_______________________________________________________________ Publisher (if known)___________________________________________________

Request initiated by___________________________________________________ Street______________________________________________________________ Town________________________________ State________ Zip_____________ Phone______________________________________________________________

Complainant represents:

____self ____organization ____other group

Name of organization______________________________ Identify_________________________________________

Did you read or hear the entire work?_________

If you did not read the entire work, what part(s) did you read?___________________________________

What do you believe is its theme? __________________________________________________________________ __________________________________________________________________

To what do you object? Please be specific; cite pages. __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

What do you feel might be the result of having access to this material? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

For what age group would you recommend this material?_____________________

Is there anything good about it? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

Are you aware of the judgment of this material by literary critics? __________________________________________________________________

What would you like the library to do about this material? __________________________________________________________________ __________________________________________________________________ __________________________________________________________________

What item of equal quality would you recommend that would convey an appropriate alternate perspective of the topic? __________________________________________________________________ __________________________________________________________________

Date_____________ Signature of Complainant____________________________

.

Purpose

Howe Library uses security cameras to enhance the safety and security of library users, staff, and property.

Patron and staff safety is the highest priority in any situation. The protection of library property is of secondary importance.

The Howe Library Corporation Board of Trustees may modify, amend, or supplement this policy as it deems necessary and appropriate.

This policy shall not impose any responsibility on the library, its Board of Trustees, or its employees to protect against or prevent personal injury or loss of property.

Privacy and Confidentiality

Cameras are installed in public spaces where individuals lack a reasonable expectation of privacy such as common entrances and exits. Cameras are not placed in areas where there is a reasonable expectation of privacy such as restrooms or private offices.

Howe Library abides by the Code of Ethics of the American Library Association that acknowledges the paramount importance of library patron privacy:

ALA Code of Ethics

“We protect each library user’s right to privacy and confidentiality with respect to information sought or received and resources consulted, borrowed, acquired or transmitted.”

In addition, Howe Library adheres to New Hampshire laws regarding the confidentiality of library records:

Title XVI, 201-D:11 Library User Records; Confidentiality

I. Library records which contain the names or other personal identifying information regarding the users of public or other than public libraries shall be confidential and shall not be disclosed except as provided in paragraph II. Such records include, but are not limited to, library, information system, and archival records related to the circulation and use of library materials or services, including records of materials that have been viewed or stored in electronic form.

Public Notice

Signage shall be conspicuously displayed within the library advising of the recording of video images. Conversations shall not be monitored or recorded by the security cameras.

Data Storage

Cameras will record activities in real time and images will be saved to the camera server, located in a locked area in the library. Recorded images are retained for no longer than 30 days, after which they are permanently deleted, with the exception of records retained for police investigation or litigation.

Authority to Access Data

Only designated library staff may view real-time images or screen-recorded images. Cameras will not be monitored continuously by library staff.

Circumstances under which designated staff may access images in real time include, but are not limited to, observation of areas beyond view from designated work stations for assurance of safety and security. Access to real time or recorded imagery is also authorized to designated staff upon report of suspicious behavior, including policy violations, criminal activity, destruction or theft of library property or assets, or other activity that may be disruptive to library operations.

Law Enforcement

All requests for the viewing of real time or recorded imagery by law enforcement officials must be presented to the library director or supervisory staff designated by the library director to hold such authority. Access is also allowed by police when pursuant to a subpoena, court order, emergency situation, or when otherwise required by law.

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Public Disclosure

Confidentiality and privacy issues prohibit the general public from viewing security camera footage. If the library receives a request from the general public to inspect security camera footage pursuant to an alleged crime, they will be advised to contact the police.

4/25/16: 5/3/16: 5/3/16: 5/19/16:

Approved by the Town of Hanover’s attorney

Approved by Director of Communications, Town of Hanover Approved by Chief of Police, Town of Hanover

Approved by The Howe Library Corporation Board of Trustees

Selection of Library Materials

We believe it is the responsibility of the library to provide an open forum for the exchange of information, ideas, and viewpoints. We will challenge any attempt to censor or remove materials because of the political, moral, philosophical, or religious views they present or because of the convictions or backgrounds of their creators. Thus, in selecting books and other materials for the library, we fully subscribe to the American Library Association’s Library Bill of Rights and the Freedom to View statement.

1. Materials are chosen on the basis of general excellence, anticipated interest or demand, the need to maintain a well-balanced collection of currently useful resources, and a knowledge of what is available in other library collections in the community.

2. Library staff are responsible for the selection and discarding of books and other materials. Decisions to purchase are made using professional selection criteria.

3. Using the library’s statement of Objectives and Services as a guide, the staff periodically evaluates each area of the library’s collections – adding, discarding, rebinding, repairing, replacing or updating as necessary so that the materials provided are in good physical condition and are responsive to the current needs of the community. The library is committed to providing a broad collection of basic materials for children, teens and adults and, beyond this, to providing as full a selection of books, periodicals, newspapers, recordings and other non-print materials as the budget permits.

4. The public is encouraged to make requests for purchase to the library staff. When the item is not purchased, and it is one that the patron wants for his/her own use, the staff may attempt to borrow it through interlibrary loan.

5. At the discretion of the library staff, gifts of books or other materials are accepted on condition that they will be either added to the library’s collections or sold in the library’s sale. All added gift materials are so marked.

6. Memorial or “honor” gifts of books or other library materials are encouraged, and the library staff offers guidance in their selection. These gifts are marked with an appropriate bookplate.

7. Anyone who takes exception to the library’s selection policies or to the inclusion of a specific item in the library’s collections is encouraged to discuss the matter with the Library Director. Beyond that, any complaint should be made in writing to the Director and include the Reconsideration of Materials form. Complaints will be considered by the staff and by the Board of Trustees.

8. Self-published books by local authors who wish to donate a copy will be accepted for the library’s “Local Authors” shelf. Self-published books by local authors who want the library to purchase a copy will undergo the same evaluation process as all other library materials.

Created July 1990 / Reviewed and revised March 2008 / Reviewed April 2013. This document is to be reviewed by the library director every five years.

How Howe Library Uses Social Media

In keeping with our mission to bring together people, resources, and information to engage minds and to strengthen connections to our community and the world, Howe Library uses social media to:

– Communicate with members of the Upper Valley community by presenting  information about library events, services, and other library-related news; discussing books and literature; and offering other information that may be of interest to our community; and to

– Engage with community members by offering opportunities for them to ask questions, post comments, and discuss issues with the library and each other.

Our goal is to create a welcoming online space where community members will find information that is useful and interesting and where they can interact virtually with the library and other members of the community.

Why Howe Library Uses Social Media

Social media is becoming ubiquitous in daily life, and libraries need to be where our patrons are. Howe’s social media presence:

– provides an up-to-date “news feed” for the library that makes it quick and easy for patrons to see what’s happening at Howe

– serves as an extension of the online presence we already have through our website, enabling people who cannot get to the library physically to access and interact with us remotely

– enables people to contact us in the ways that are most convenient for them: just as we are available by phone and e-mail, we can be reached by Facebook and Twitter message

– allows us to keep track of what people are already saying about us on social media, and participate in those conversations

– allows us to reach people where they are and proactively promote our services to people who might not otherwise have contact with the library

Howe Staff Participation in Social Media

Staff are encouraged to engage with our community through our social media channels. If you are interested in posting, please talk to the Outreach Coordinator for login information and a brief orientation/instruction session.

Staff participation in social media should be done during regular, paid hours; please talk to your supervisor and/or the Outreach Coordinator about ways to integrate social media into your workflow if you are unsure of how to do so. You should request your supervisor’s consent to spend work time on social media posting before you begin.

created April 2014

Howe Library offers two locations for tutors and their students:

• Two small (seating 2-3) study rooms on the top level:
  • These rooms are primarily available on a first-come, first-served basis, but they may also be reserved up to one week in advance.
  • There is a time limit two hours per day.
  • Tutors being paid for their services must pay a fee of $5 per hour to use these rooms.  This fee will not be pro-rated. 

• Study tables on all three levels:
  • Because these tables are in open areas, we ask that tutors use these spaces when they are tutoring one student only.  Tutoring groups of students at these tables is too disruptive to other patrons.
  • Voices carry.  We ask that you be respectful of those around you.
  • There is no charge to use these tables.

Tutors who are not being paid for their service and are working with more than two students may use, free of charge, a larger meeting room on the lower level if they receive permission from the library director or senior staff member and understand that they may not reserve the room in advance.

Approved by The Howe Library Corporation Board of Trustees, September 2014.

As part of its community service and information mission, Howe Library makes available art exhibit and display areas, bulletin boards and handout space. Accepting items for posting, display or exhibit does not constitute or imply endorsement of the organization or the content of postings or exhibits by Howe Library.  Howe Library reserves the right to accept items for bulletin boards, handout space and art exhibit/display areas as it deems appropriate.

Guidelines for Bulletin Boards and Handout Areas for Non-library use  (Notices of library events and activities will be posted in a designated area):

1. Purpose:  To inform library customers of cultural, charitable, intellectual, educational and recreational events and local government issues and events.
2. Criteria:
   1. Notices of events sponsored/presented by non-profit organizations and local governments and schools in the Upper Valley area are considered for posting. Events sponsored by non-profit groups beyond the Upper Valley region will be considered on a space available basis.
   2. Materials from an individual or a for-profit group, company or organization will not be accepted for posting or distribution. Exceptions: book or author related events from local bookstores, notices of lost pets, and community newspapers for distribution.
   3. Announcements of political forums representing all candidates or an individual candidate generally may be posted. Handouts about individual candidates are not accepted. Handouts representing all candidates, such as those prepared by the League of Women Voters, may be distributed.
   4. All advertised events must be open to the public. Posted or distributed materials must not promote discrimination against persons on basis of race, color, religion, sex, national origin, age, marital status or disability.
   5. Preference will be given to posters/announcements that are 8.5” X 11” or smaller. Larger signs are posted space permitting. Generally notices must be for a specific event or series of events and will be hung 3 weeks in advance of the event.
   6. Notices and handouts will clearly identify the organization responsible for the contents and/or the event.
3. Application:  All signs and handouts must be approved by the Library Director or designee as meeting the above criteria.

Guidelines for Art Exhibits

Howe Library Art Exhibits – Ledyard Gallery

1. Purpose:  Within the limits of Howe Library’s exhibit facilities:
   1. provide the Howe Library community opportunities to experience the creative arts of the area.
   2. provide a showcase for community artists to display their art.
2. Criteria:
   1. Art Work:
      1. will be original work.
      2. will display competence achieved by study, experience, practice, as determined by a library-selected jury.
      3. will engage the attention, emotions, intellect of viewers.
      4. Artists will have a relationship or connection with the Howe Library community.
3. Application:  Selection of art work for exhibit will be made by an ad-hoc jury appointed by the Library Director. A contract with details related to the exhibit will be provided to the artist.

Howe Library Annual Senior Art Exhibit

1. Purpose:
   1. to offer recreational artists at all levels opportunities to display their art work.
   2. to provide a reception to facilitate communication among artists and viewers.
2. Application:  Artists from the Howe Library community will be invited to contribute works to this annual exhibit. Recreational artists “55+” are eligible to participate.

Public Display Areas – Glass Display Case and Fabric Art Display Space

1. Purpose:
   1. to offer local private collectors and community artists opportunities to display artifacts, collections, and small-sized artwork.
   2. to present artifacts, collections and artwork for the enjoyment and information of the Howe Library community.
   3. the display areas are not to be used for fundraising activities or for commercial purposes.
2. Criteria:
   1. Artwork will be guided by the criteria for the Art Exhibits listed above.
   2. Artifacts and collections will include items of interest to the general public. Past exhibits included: Inuit carvings, antique musical instruments, porcelain cups, carved bowls, Hanover historical items, and handmade dolls.
   3. Exhibits will be attractively designed and labeled for viewers.
3. Application:  Library staff will invite collectors and artists to participate and will review requests.  A contract with details related to the exhibit will be provided to the artist, person, or organization desiring to exhibit in the Display Area.

Created June 9, 2005 / Reviewed and revised April 2008, April 2013

The library invites and encourages children to use its facilities to develop a love of books, reading, and other media.  Children are expected to behave in a manner that does not disturb the enjoyment of others nor jeopardize their safety or that of others.  The library is not responsible for children left unattended on library property.

Children under the age of eight must be in the immediate presence of an attending adult.

Children ages eight through eleven must not be in the library unattended by an adult for more than two hours. The library and its grounds are not continuously monitored by staff.  Parents/guardians leaving their children alone accept the resulting risks.

Library staff will assist lost or unattended children to find parents/guardians or an attending adult within the library building, or, if necessary, elsewhere.  If a responsible adult has not been located within an hour or if the library is closing, the police will be notified.

Unattended young people, ages 12-17, may use the library as adults.

Created April 2008, reviewed April 2013.

Howe Library supports and appreciates the work that volunteers perform to facilitate the library’s smooth operation. The library’s volunteer program supports the work of library staff and helps to provide an outlet for Upper Valley residents wishing to contribute to their community.

An application must be completed for all volunteer positions. Applications may be obtained from and submitted to the Volunteer Coordinator. Howe Library is an Equal Opportunity Employer and will consider all applicants equally, without regard to age, sex, race, religion or creed, national origin, sexual orientation, disability, or any other basis prohibited by law.

All volunteers will work under the supervision of library staff and the Volunteer Coordinator. Volunteers are expected to work in a cooperative and professional manner with staff members and the public, and must follow all library procedures.

All volunteers must annually sign a Volunteer Agreement stating the terms of their volunteer work, including tasks to be performed.

To ensure the greatest degree of confidentiality is accorded to Howe Library patrons, volunteers may not access Howe Library patron records or personal information through Howe Library’s systems or patron database.

Restrictions on use of volunteers

Volunteers shall not replace appropriately trained and paid staff, nor shall they be used to compensate for inadequate staffing patterns, failure to fill vacant posts, or cutbacks in library funding.

Volunteers may not hold a position wherein they are required to be at the library at a set date and time and their unexpected absence would adversely affect the library’s regular operations.

Volunteers may not perform duties that constitute a significant portion (at least 50%) of a paid staff member’s job description.

Youth volunteers

In compliance with federal labor law, Howe Library is unable to accept volunteers under the age of 14. Persons under the age of 18 must have parental permission to volunteer at Howe Library.

These provisions may be excepted if the youth in question is volunteering through a group from an outside organization, in which case the organization in question must assume responsibility for ensuring the youth is eligible to work.

Volunteers from outside organizations

Howe Library appreciates the support of other institutions in the community and encourages external organizations to consider bringing groups of volunteers to volunteer at the library. Groups from outside organizations must be accompanied and supervised by a responsible adult. The person in charge of the group must sign an organizational Volunteer Agreement.

Community service volunteers

Howe Library will accept volunteers who need to perform community service for an external organization such as a school, church, or court diversion program, contingent upon the nature of the additional workload that may be imposed on the Volunteer Coordinator in verifying the volunteer’s service with the external organization.

Community service volunteers must notify the Volunteer Coordinator that they wish to accrue community service credit for an external organization at the time of their application. The Volunteer Coordinator may not be able to assist volunteers who only request assistance in obtaining community service credit after they have begun volunteering.

Howe Library reserves the right not to accept a community service volunteer whose service is required by a court, court diversion program, or similar entity, depending upon the details of the potential volunteer’s case.

Created July 2011