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Kids in the Stacks (KITS)
LSTA Grant

  


NEW for families, teachers and others:
KidsOnline, our kids' catalog.
A child-friendly view of the catalog on the web.

KidsOnline is funded by a grant from the
New Hampshire State Library with
Library Services and Technology Act Funds
&
Howe Library Corporation Fund 2000 donations.

"Kids in the Stacks"(KITS)
Howe Library, Hanover, NH

See Final Report for Grant

Abstract

Howe Library proposes a project to enhance access to the library consortium's collections and resources by providing an electronic graphic interface for children to the library's catalog and by partnering with a non-profit
area institution to provide wireless technology. The project proposes a collaboration of two public libraries, the local internet service provider, and elementary school.

The project and related activities are designed to:

· Provide parents with a model and strategies for actively engaging their
children in the use of library resources, at the libraries and from the
schools and other institutions by offering KidsOnline, a children's
interface to the library's collections.

· Enhance the effect of the recent Institute for Museums and Libraries
Services leadership award, "Science-in-the-Stacks," by providing access to
KidsOnline in proximity to the science exhibits.

· Provide the wireless technology necessary to facilitate access to and use
of library collections and resources.

· Assist the library in maintaining its community image as a vital and active
center for learning.

Narrative Information

Section A: Preplanning and Groundwork
1. Background on Howe Library

In 1900, Howe Library was established as a public library in Hanover, NH as a gift from Emily Hitchcock Howe. Miss Howe dedicated the Library with "a prayer that this library may prove a blessing to this community to the remotest generation." The community today has an estimated population of 9,456 that includes the resident undergraduates at Dartmouth College. The Town has an interstate school district that combines students from Hanover and Norwich, VT in grades seven through twelve. Large proportions of the residents work in the community. A significant number of residents hold library cards. Beginning in September 1999 and culminating in April 2000, community events and activities celebrated the Centennial of Howe Library. These activities served to focus the community's attention on the library's past and on its future.

From its founding to 1972, the Howe Library Corporation managed the Library and established its operating budget. In 1973, after providing increasing support over the years through appropriations at the town meeting, the taxpayers voted to take over the operating budget. Today the Howe Corporation, a non-profit organization with over 200 members, provides financial, volunteer and advocacy support for the Library. The Trustees of the Corporation make decisions regarding financial matters of the Corporation. The Town is responsible generally for policies and funding relating to operational matters. The Library develops two budgets: one for the Board of Selectmen and one for the Howe Corporation. Decisions relating to collections and technology are made in the budgeting processes of both the Selectmen and the Trustees.

The library frequently cooperates with community organizations and, in the case of the recent Institute for Museums and Libraries Services (IMLS) leadership award, is partnering with the Montshire Museum to bring the "Science in the Stacks" project to children and families in libraries in the Upper Valley of New Hampshire and Vermont. The collaboration will create interactive tabletop science exhibits along with companion materials and programs designed to encourage family learning.

During the past five years, in response to community input, the library has crafted a new mission statement, defined and reaffirmed its key roles, and produced and recently updated both the general long-range plans (LRP) and the long-range plans for technology. In addition, in-depth facilities and services planning continues to involve the community, Trustees and staff. This ongoing examination and planning provides background and direction for new services such as those presented in this proposal.

2. Identifying the need and determining the solution:
Identified need: a. Encouraging and enhancing use of library resources by children and families in the library and from local schools and organizations and b. providing technology to facilitate access to and use of library collections and resources.

Solution determined: a. Enhance the effect of the recent Institute for Museums and Libraries Services leadership award with the Montshire Museum, "Science in the Stacks", for families and children by providing KidsOnline, a graphical interface to the library's web-based catalog and b. offer an experiment in wireless technology, in connection with the "Science in the Stacks" project, that will be a part of future planning either in the present library or in a new or remodeled building.

3. Process for determining the need:
The two-part need identified above results from a clear and sustained progression of goals expressed by the library's long-range plans, master facilities plans, technology plans, and mission statement. Surveys, focus groups, meetings with community groups and pertinent statistics have added to the information consulted in determining the need.

a. Long-Range Plans - The process of creating the LRP used extensive surveys, and focus groups, and resulted in the formulation of a new mission statement for the library. The 1999 update to the LRP reviewed the goals and objectives of the earlier plan, and highlighted new goals. Findings pertinent to the present grant proposal include:
· the key role of serving children and families as a means of fulfilling the library's mission statement
· the vital role of technology and networking as a means of providing improved service
· the importance of cooperating with area libraries and organizations.

b. Surveys: a crucial aspect of the survey for the original LRP was the determination of service roles. The library continues to conduct surveys to gain community input.
· The role of "serving children and parents to encourage their interest in reading and learning" was strongly emphasized by respondents to this survey in 1996 and, again more recently, by those responding to a broad community survey in 1999. In this recent survey, with a 55% return rate for in-house users and 41% return rate for mailed surveys, respondents reaffirmed the role of serving children and parents, and placed it first among the top three roles for the library.
· In connection with the library's centennial, an ongoing planning survey has been conducted this spring seeking responses to open-ended questions such as "If the library became obsolete in 21st century, I would miss most:" "If I had a million dollars to give to the library, I'd earmark it for:"
· The library has also conducted a brief survey specifically targeting children and parents regarding a graphical interface for the catalog designed for children.

c. Focus groups: LRP focus groups included representation from users and nonusers and crossed age and interest groups. Participants were generally pleased with services and resources and expressed a sense that "more" was desirable. This includes "more" in all collections, in technology to access collections and resources, and in programs and services to children, families and adults. They also strongly supported services to children, in particular, to young children, as a key role of Howe Library.

d. Mission statement: "As a vital Hanover institution, Howe Library brings together people, ideas and information." The mission statement sets forth the Library's overall purpose and the selected roles detail the ways that the library fulfills its mission in the community.

e. Master Facilities Plan: As a result of the LRP, a master facilities plan was commissioned, and the staff and trustees have worked actively for several years to define program priorities for the library in the context of a new or expanded building. These facilities studies have clearly presented the central importance of services for children and families and of appropriate levels of technology as a means to bring improved services to customers. In the present circumstances, with facilities modifications not anticipated in the near future, cooperating and networking with area libraries, organizations and other partners is an important way of extending services.

f. Technology Plan: This long-range plan for technology, written in 1998 and updated in 1999, cites the library's challenge to seamlessly integrate both traditional services and emerging technologies to provide the best possible service to customers. The plan anticipates that wireless technology will play an important role in the future library infrastructure.
· Highlights of pertinent service goals for this proposal from the technology plan:
Enhance functionality and scope of the library's online catalog.
Enhance electronic services for children and families.
Continue to strengthen the consortium with Etna Library.
Enhance networking with other educational institutions in the community and with other libraries, governmental units, businesses and organizations.

· Planning for a new or remodeled facility is currently on hold pending a capital campaign. The library anticipates three to five years in the present building without major changes. It is difficult and expensive to wire the present building and in many areas of the facility it would not be cost-effective to do so. In light of this, moving ahead on many of the goals of the LRP and the technology plan will depend on acquiring expertise in areas such as wireless technology.

g. Statistics: Examining system statistics illustrates the depth of the children's resources in the library's collections and the percentage of circulation for children's materials. This demonstrates the commitment to children's resources on the part of the library, and the significant usage of those materials among cardholders.
· Population (including Dartmouth College students): 9456
· Registered patrons in 1999: 6830
· % of children's resources of total collections: approx. 28%
· % of circulation for children's materials of total circulation: approx. 44%

h. Community Groups and Partners: Howe Library staff members regularly meet with the school librarians and are in frequent contact with representatives from ValleyNet, the local non-profit internet service provider (ISP), and the Montshire Museum. The Etna Library, in the Libraries of Hanover consortium, is in daily contact with Howe and would benefit both from the KidsOnline and the experiment with wireless technology. The school librarians, especially the elementary school staff, were particularly interested in the potential of the KidsOnline to bring children and families together using library resources both at Howe and remotely from the school library. The proposal will enhance the "Science in the Stacks" project with the Montshire Museum by extending the use of library resources by children and families. ValleyNet is the key to web access for local schools, libraries and many community members in our area.

4. Process for Determining Solution:
a. Howe Library has approached the role of serving children and parents in numerous ways, including new collections such as "1000 Books"; programming for families and various age groups of children, and major initiatives such as "Science in the Stacks" project. When the library initiated its integrated automated system five years ago, acquiring a graphical interface for the library's catalog for adult users was an objective that was eventually accomplished. Innovative Interfaces Inc.'s recent release of a graphical interface designed for children, KidsOnline, provides a means to logically extend this access to Howe's younger customers and encourages family use together of library resources and allows this access from schools, libraries and organizations.

b. The age of the library building and its particular design characteristics have made the building difficult to wire for technology. The Etna Library, in a consortium with Howe, also has significant wiring issues in its turn-of-the-century building. Building or remodeling plans are currently on hold for Howe Library, therefore, we need to make the best use of the current facility while trying to sustain present services and initiate new ones. Testing wireless technology in daily library operations will give us significant experience to bring to future facilities, in addition to providing real-time benefits to families using the "Science in the Stacks" exhibits and collections.

5. Potential Problems during Project Implementation:

a. Technical problems with implementing KidsOnline will be addressed by technicians at Innovative Interfaces Inc., the supplier of Howe Library's automated library system. We have found this technical support to be efficient and expert.
b. Our internet service provider, ValleyNet, will handle technical issues with the wireless transmitter and computer. They have experience with this technology and are proposing to share this with Howe Library.
c. For general technical issues, we have technical support from the Manager of Information Systems for the Town of Hanover who works regularly at Howe with our systems.
d. Issues of coordination of the KidsOnline catalog and the wireless technology with the "Science in the Stacks" project will be managed by Howe staff in cooperation with the Montshire Museum staff.

6. Alternative solutions:

Both parts of this proposal provide unique and important qualities to better serve children and families. The graphical browser designed for children for the library's catalog fills a particular need that could not other wise be met. The wireless technology allows successful display of the "Science in the Stacks" projects with the catalog in close proximity. Given the fact that the prime area of the library for this activity is not wired, the alternative solution would have to be to move the display to a smaller and much less desirable area in order to be near a computer for the library's catalog.

7. Previous successful initiatives: LSTA grant for WebPac, a web browser for
library's public catalog to provide easy access for individuals, schools, libraries and local organizations. The grant was received in 1998 and has been successfully implemented.

Section B: Project Plan
1. Need:

Service to children and families is a key role of Howe Library and
is a way of fulfilling the library's mission. We wish to encourage and enhance use of library resources by children and families in the library and from local schools and area institutions by providing technology to facilitate access to and use of the collection and resources. Also, as part of the recent IMLS grant mentioned in section A, we wish to enhance the collaboration of the library with the museum by including access to the library's collection and resources as part of the science exhibits for children and families.

At the present time, the children's room has the same access to the catalog as in the rest of the library. Many customers assume the catalog does not contain children's materials and children are not drawn to use it. Several steps are required to get to the catalog from the main screen and many people do not readily understand how to limit searches to children's materials. As a result, many people have difficulty finding appropriate
materials and many children do not use the catalog at all. The library lacks an adequate number terminals for the public and the need is especially great in the children's area where, at present, there is only one terminal.

The age of the library building and its particular design characteristics have made the building difficult to wire for technology. The ideal location for the "Science in the Stacks" tabletop exhibits is not wired. Experimenting with wireless technology would benefit the library now and for future planning.

2. Solution: We propose to add KidsOnline, a graphical interface to KnowHowe, the library's catalog, to improve our service to children and families. KidsOnline is immediately accessible even to young children. The main screen contains graphics that depict various subject areas and a click on the picture connects to that heading in the catalog. The program also includes some features that are ideal for children or for those looking for children's materials, including links to lists of books in series, bibliographies called featured lists, and appropriate web sites for children. KidsOnline will be a great asset to our collaboration with the Montshire Museum. Appropriate materials from the library's collection will enhance the in-house science exhibits from "Science in the Stacks" and the inclusion of a child-friendly catalog will enhance our goal of extending a family's learning experience beyond the library. KidsOnline can be set up to facilitate searches for further information from the library's collection or appropriate web sites.

The inclusion of a web-based catalog in the science exhibits will be made possible by a collaboration with ValleyNet, a local nonprofit Internet service provider that will provide wireless technology in a space with no wiring for Internet access.

The library plans to add four more computers and furniture to form a family learning area in the Children's Services area. The funding for this is a goal of the library's annual fund drive in 2000.


3. Timeline: 2000 - 2001

2000
April - November
· Set up steering committee for project: Director, Marlene McGonigle;
Assistant Director, Ellen Lynch; Children's Librarian, Denise Reitsma;
Executive Director of ValleyNet, Ronald Boehm.
· Develop "Science in the Stacks" exhibit with Montshire Museum personnel
· Prepare bibliography of materials in Howe's collection to accompany exhibit
topic
· Research appropriate web sites to link to materials in the catalog and to
print for distribution

September
· Meet with partners to confirm grant and review process
· Plan customized desktop for children's online catalog
· Meet with ValleyNet personnel to plan wireless communications
· Set programming dates for exhibit events and for public workshops for
KidsOnline

October
· Receive funding from State of New Hampshire and purchase module from
Innovative Interfaces, Inc.
· Working with Technical Services and Town Manager of Information Services,
install KidsOnline module and customize module
· Plan public relations, handouts
· Post project on Howe Library and ValleyNet websites

November
· Distribute public relations materials; contact partners with dates
· Set up exhibit with laptop using wireless communications and set on
KidsOnline desktop
· Hold family learning event to introduce community to exhibit and to new
resource: KidsOnline
· Begin collection of usage statistics for evaluation

2001
January
· Review results of Annual Fund Drive and, if successful, purchase furniture
and equipment for the learning center in Children's Services
· Plan second phase of public relations efforts to introduce users to these
improved resources and to publicize coming new exhibit
· Hold programs to feature KidsOnline and "Science in the Stacks" in programming

February - September
The process for "Science in the Stacks" continues for the 18-month duration
of the rotating exhibits:
· Install new exhibits
· Hold family centered programs to introduce exhibits and to promote
KidsOnline
· Change desktop, web sites, collections to reflect new exhibit topic.
· Prepare bibliography of materials in Howe's collection to accompany
exhibit topic
· Research appropriate web sites to link to materials in the catalog and to
print for distribution
· Meet with partners regularly to review evaluation process and to discuss
new ways to promote project.

September, 2001
· Gather evaluation statistics
· Meet with partners to review statistics, project goals, project achievement
using a facilitator.
· Send evaluation report to NH State Library
· Make evaluation report available on Howe Library website and ValleyNet website
· Thank community, partners, State Library for benefits gained by being
granted LSTA funding.

4. Project Team:
The Project Team and Steering Committee include key staff members from Howe Library, from ValleyNet, and representatives from other project partners.

Steering Committee:
Director, Marlene McGonigle
Assistant Director, Ellen Lynch
Children's Librarian, Denise Reitsma
Executive Director of ValleyNet, Ronald Boehm

Project Team:
Steering Committee
Head of Technical Services, Howe Library
Town of Hanover Manager of Information Systems
Etna Librarian
Ray School Librarian
ValleyNet Technical support

5. Dissemination and Community Impact

The project will use two levels of communication to disseminate project
results.

First is an initiative for widespread distribution of summary information.
Library media will be the prime outlet. Granite State Libraries, NHLA
NEWS, and New England Libraries will be provided information. In addition
the "Science in the Stacks" project is receiving national attention and will
include this project in its evaluation and summary.

The second level will be on the World Wide Web as a means to assemble all
project details in a form easily assessable by anyone interested in
following up the initial summary. The Howe's website (www.thehowe.org)
will contain a detailed overview of the project and the participants,
links to the "Science in the Stacks" website for exhibit information, final
report and evaluation report detailing the collaborative process, successes
and weaknesses.

The final report will offer specific suggestions to others on the value of
an online children's catalog and on the use of wireless technology in a
public library.

6. Outcomes:
The intended outcomes are to increase usage of the catalog by children and families to facilitate their use of the library and the collection. The features of KidsOnline will attract users and increase their ability to find materials and broaden their searches. The availability of a child-friendly catalog will also improve our service to children at Etna Library and the public school library. Customers searching for materials at these locations can access our catalog and reserve materials from Howe Library's collection that not available in their location. KidsOnline will be an excellent addition to our collaboration with the Montshire Museum and help realize to our goal of families learning together in the library and at home. The collaboration with Valley Net will provide useful information for the future regarding wireless technology and its use in the library.

7. LSTA Goal: "Libraries Linking New Hampshire"
The project involves the Libraries of Hanover consortium, cooperates with local schools, and partners with Valley Net and the Montshire Museum of Science to bring graphical browser access to collections through the KidsOnline catalog specifically designed for children. The project will also be an experiment with wireless technology in the library, which will provide useful information for future planning and collaboration with other area institutions.

8. Evaluation
The evaluation process will focus in two areas:
a. Did KidsOnline have the desired impact on library use for children and
families, and

b. What did we learn about the use of wireless technology in a library
setting?

The project evaluator will be the steering committee, headed by the project
manager. The evaluation plan will begin at the outset of the project and
be incorporated into the implementation of the project. The following
quantitative and qualitative methods will be employed:
· Statistics gathered from report generators available through Innovative
on both the laptop computer and the computers in Children's Services.

· Surveys of users of the "Science in the Stacks" exhibits to determine the
usefulness of having access to the collection and links to the Internet
next to the exhibits.

· Analysis of the success of the wireless technology. All problems
encountered and solutions will be documented to determine if wireless meets
a need at a reasonable cost in dollars, staff time, and support time.

· An evaluation meeting of Steering Committee and Project Support Team with
a facilitator to answer the following three questions:
a. What went well?
b. What didn't go so well?
c. What could have been done differently?

· A final report will be filed with the NH State Library, posted on the Howe
website and available by request.

C. Project Feasibility:

1. How the project would work:

The KidsOnline graphical interface for the library's catalog will present an attractive, easy to use access for all ages of children. The interface will be an option on the library's website and on the public terminals in the main section of the library. In the children's area, the KidsOnline interface will be the default setting on the children's terminals. Children will find it intuitive and older children will explore it on their own. Children will be able to access KidsOnline in the library, from home, from school and from the Etna Library.

The Institute for Museums and Libraries leadership award to the Montshire Museum and Howe Library is in progress now. The collaboration will create interactive tabletop science exhibits along with companion materials and programs designed to encourage family learning. In conjunction with the "Science in the Stacks" project, interactive science exhibits with family programs will rotate to Howe over a period of 18 months. The KidsOnline featured lists will be used to highlight science bibliographies and other collections for family use in connection with the exhibits. The KidsOnline interface will be available on a laptop computer next to the exhibit that will be networked via wireless technology.

ValleyNet will offer their expertise and equipment for internal wireless Internet access within Howe Library. ValleyNet will also plan a public relations program for KidsOnline on their community website and will include KidsOnline in their public workshops. Howe will also publicize the service through our regular sources and our public workshops.

2. Financial feasibility:
a. The Howe Library Corporation for FY 2000-2001 approved matching funds for the KidsOnline portion of the project. ValleyNet funding for the laptop computer and wireless access have been agreed upon in our partnership.

b. The project's goals do not depend on the funding of the children's learning center for the children's room. If our fundraising for the learning center is successful, this will provide an enhancement to the project.

3. Customer and staff support:
There is strong support for the concept on the part of the Howe Library staff and all partners in the project. Surveys and informal customer comments indicate strong support from library users and potential users.
Experienced technical support is available at the library and among our partners to enable us to successfully set up and maintain the project technology.

4. How the project would complement current services:
The KidsOnline access to Howe's catalog will complement the present web-based catalog and its ease of use will encourage parents and children to work together to discover materials in the collections. The online bibliographies presented through KidsOnline will complement the library's regular print bibliographies as well as special materials for the "Science in the Stacks" project.

5. Alternatives considered:
There is no alternative to KidsOnline that presents a graphical interface for the catalog designed for ease of access for children. The library does bibliographic instruction with children and parents in the children's room and in the reference area. This only reaches small groups whereas the online access for children would be available all of the time from home, school and in the library. The wireless technology allows computer connections to be made in an area of the library that is not wired. The alternative of relocating the exhibits is feasible due to space constraints and the need for maximum visibility..

6. Plan for maintaining the service:
The KidsOnline interface will be maintained in the future with the library's systems and in a budgeted maintenance line in the library's budget. The wireless technology will be maintained over the life of the grant by ValleyNet and by Howe's technical staff and will supply valuable information for the future facilities planning.

D. Partnerships & Community Involvement:

Etna Library
1. Partner in Libraries of Hanover Consortium; vitally interested in
expanding access for children; Librarian is new; willing to be involved in
planning and training programs for consortium.
2. Resources contributed will be public relations to inform patrons of the
service available at Howe/Etna and via the web.
3. Committed to improving service to users of Hanover libraries.
Specifically committed to enhancing Children's services.
4. Key element of Etna Library's mission is service to children. The
library is small but offers access to the holdings of both Howe Library and
Etna through the consortium. KidsOnline would enhance use of both
collections by children.

Ray School - Elementary, K - 8, Hanover, NH
1. The school librarian is active in the Hanover School/Public Librarians
Cooperative that meets to improvement communication and resource sharing
among Hanover libraries. The school has an automated system and is linked
to KnowHowe (the Libraries of Hanover online catalog).
2. Public relations efforts in the school will educate children about
KidsOnline as a resource.
3. The Ray School is committed to working cooperatively with Howe. Both
libraries implemented the successful opening of the Ray School library
mornings during the summer recess. This was done with seed money from Howe
and with volunteers. The Ray School continues this service.
4. KidsOnline would enhance access to Howe Library's collection all year
including summers. The availability of levels of searching in KidsOnline
enables all ages to achieve success searching. Additionally, Howe is
adding links from cataloging materials to specific websites to provide
access beyond the library walls.

ValleyNet
1. ValleyNet is the local non-profit Internet service provider. Training
workshops are co-sponsored by Howe Library and ValleyNet. Howe is one of
ValleyNet's remote service locations. Howe Library and ValleyNet are
committed to finding new ways to partner and network with a goal of seeking
expanded use. The history of cooperation has proven the value of these
relationships.
2. ValleyNet will contribute, as a loan, a computer workstation for this
project.
The recent IMLS Cooperative Leadership grant award received by the Montshire Museum and Howe Library together with seven other area public libraries will enhance family learning by developing science exhibits that will rotate among the eight libraries. The computer will be located at Howe Library's site for the science exhibits
that will rotate over a period of 18 months starting in November 2000.
3. ValleyNet, with a high volume usage website, will include public
relations for the Project on that website. In addition workshops held by ValleyNet,
co-sponsored with Howe Library as well as single sponsorship by ValleyNet,
will incorporate KidsOnline as an important resource tool.
4. Since KidsOnline is geared to all ages of young users, the search
enhancement will assist the library and local Internet service provider in
maintaining their community images as vital and active centers for learning.

Day Care/Nursery Schools
1. These institutions have access to Howe materials through a system
permitting teachers to have a Libraries of Hanover card. Classes are also
brought to the library for storytimes and special programming.
2. The day cares and nursery schools will contribute as public relations
resources by teaching children to use KidsOnline.
3. These institutions are committed to teaching children a love of books
and learning. They use Howe Library heavily and will welcome this resource
geared to even very young children.
4. The ease of use for all ages of children will increase children's use of
the collection.

Budget Detail

Capital Outlay

Local Contribution Amount

Howe Library

· Innovative Interfaces, Inc - vendor $4,500 Purchase module:
KidsOnline, total $8,500
A graphic interface designed for children to access
Howe Library's and Etna Library's online collections
Matching funds approved in Howe Corporation FY 2000-2001
budget

· Learning Center for Children $17,300
A computer center designed for children with 4 computer work-
stations at four desks. The design features an "L" shape surrounding
the Children's Librarian's desk to offer maximum assistance when
working in the catalog or the internet. The funding is a goal of the
Howe Library Annual Fund Drive.

 

Partner: ValleyNet

· Wireless equipment and expertise $ 500
Provide network access in an area where there is no networking
capability now as an experiment for future planning

· Laptop computer $2,500
ValleyNet will provide a laptop to complete the wireless experiment

 

 

Total: $24,800

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