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In KnowHowe, the catalog for the Howe Library
and the Hanover Town Library (Etna),
you can access your library record to see what you have checked out, when items are due, to renew and reserve items.

Frequently Asked Questions About Using KnowHowe:



Howe Library can notify you by e-mail for holds (reserved books), overdue notices and bills.
NOTE: E-mail service, if selected, will take the place of all telephone or postal service notification for your library account.

To use e-mail notification: Send your full name, Howe Library barcode number (on your library card), and your e-mail address to:
circulation@thehowe.org
Or phone the Library for more information at 643-4120.
(Your email address will not be shared
nor will it be used for any purpose other than the notification described above.)

How do I access my patron record?
From the Main Menu in the online library catalog, KnowHowe:

Select VIEW your circulation record,

Enter your name,

Enter 14 digit barcode (found on your library card).

In your record, you will see what items you have checked out, when the items are due and any fines you might owe.

What is 'My Millennium'? In the online catalog, go to your record as described above. Select 'Search the Catalog', and you will see a note at the top of the catalog page indicating that you are logged-on to the catalog by your name. While searching the catalog, you may now place holds (reserves) for items without typing your name and library card number each time. When you are finished, log-out and your personalized session is completed.

What is the easiest way to renew items? In the online catalog, go to your record as described above. Click on Items Checked Out, then select Renew All or Renew Selected Items. You may renew items that are not overdue.
You may call the library during open hours and staff will renew items for you.

How do I place a reserve (hold) on an item? Reserves (holds) may be placed on items that are not available on the shelves. You may place holds online in the catalog by selecting the 'Request' option when you are viewing the record for the item you want to reserve. You will be asked to type in your name and library barcode number.
(See new option above, to customize your search and avoid typing your name and library card number each time you place a hold.)
When you are in the library, you may ask the staff to assist you in placing holds either online or on paper request slips.

What is the loan period for items? What about fines?

 New books, magazines, videos and CDROMs:

2 weeks 

 Other books, audio cassettes, CDs:

3 weeks

 Many Reference items:

 1 day

 Art prints:

 6 weeks

 Renewal period:

Same as the initial loan period.
   

 Fines for late return:

For most items: .10 per day.

 Fines for DVDs, videos, reference items, art prints, CDROMS:

 $1.00 per day

 Hanover Town Library (Etna):

No fines

 

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